Frequently asked questions

Below are some of the frequently asked questions that we have compiled for you.

1. How do I post an ad? 

You first need to create an account and sign in before posting an ad. Once you are signed in, click the Post an ad button found on the main menu and fill out the form. We have created a short tutorial video for you below that takes you through the simple three-step listing process.



2. How much does it cost to list an item on eBility?

You can find a detailed list of fees on our Pricing page.

3. How do I sign up or register? 

Select Register from the main menu and fill out the user registration form. You will receive an email with a verification link. If you haven't received the email in your inbox, please check your spam or junk folders. Once you have verified your email by clicking or pasting the link into your browser, you will be able to log in to eBility. 

4. How do I log in? 

Select Sign in from the main menu. Enter your username and password and press “Login”.

5. Can’t log in or haven't received a verification email?

If you can't remember your password, click on "Forgot your password?" and follow the prompts. If you can't remember your username, click on "Forgot your username?" and follow the prompts. Please check your spam or junk folders if you don't receive a reset email in your inbox. If your verification email still hasn’t come through after ten minutes, or you can't log in for any other reason, please call us or leave a message at 02 5900 4005, alternately, email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

6. How do I contact an advertiser? 

In some instances, advertisers will post their phone number or email address in the contact field. To view these details, you will need to be logged in to the site. You can Register and Sign in, otherwise, you can use the contact form on the right-hand side of the ad.  

7. Can I edit my advertisement?

Yes, you can, when you Sign in to your account you can go to the My account menu item and select Submitted classifieds, you can click on the EDIT link underneath your advertisement. Once you have made your changes to the advertisement click the Save link. Your advertisement will go into the moderation queue to be moderated and published.

8. How do I get an item? 

You must contact the advertiser to arrange to pick up or drop off any advertised equipment. eBility is a classifieds site only and we do not handle the exchange of items or delivery.  

9. What is eBility? 

eBility is a classifieds marketplace for buying and selling age-care-related or disability-related equipment, vehicles, and properties.

10. What is IDEAS? 

IDEAS stands for Information on Disability, Education and Awareness Services. We are a not-for-profit organisation that specialises in disability information. We can point you in the right direction to find services, support, aids, equipment, or anything you might need as a person with a disability.